Assistants inform
They draft, summarize, explain, or recommend while a person performs the consequential action.
Category definition
A practical discipline for governing AI systems that can use tools, affect workflows, change records, communicate externally, or exercise delegated authority.
Why it is distinct
They draft, summarize, explain, or recommend while a person performs the consequential action.
They can call tools, use APIs, route work, or modify state under defined and reviewable authority.
Identity, ownership, scope, action-time authorization, evidence, containment, and retirement become operating requirements.
Control chain
A Passport documents standing identity, ownership, scope, and lifecycle posture. It does not authorize every action. A Runtime Permit represents short-lived authority for one specific action after applicable policy, evidence, review, and tool boundaries are satisfied.
Reference architecture
The model connects accountable identity and bounded authority to action-time control, evidence, monitoring, response, recovery, renewal, and retirement.
Lifecycle
Define purpose, accountable owners, trust boundary, risk tier, data classes, tools, destinations, prohibited actions, and expected evidence.
Route material decisions through Toll Gates and Human Review. Issue action-specific authority only after applicable conditions are satisfied.
Observe activity, authority use, drift, incidents, cost, quality, evidence freshness, and unresolved exceptions.
Pause, contain, remediate, roll back, narrow authority, renew after review, revoke unused authority, or retire the AI Worker.
Fail-closed rule
If the human owner, Passport, approved scope, data classification, tool authorization, required evidence, Human Review, policy version, monitoring, or pause and recovery path is missing, the action should pause, block, require evidence, or escalate.
| Question | Governed record or control | Expected outcome |
|---|---|---|
| Who owns the AI Worker? | Agent Registry and Passport | Named accountable human roles |
| What may it do? | Passport and tool permissions | Explicit scope and prohibited actions |
| Why is this action allowed now? | Toll Gate, Human Review, Runtime Permit | Time-bound, action-specific authority |
| How is execution controlled? | Action Broker | Allow, deny, pause, or escalate |
| What happened? | Evidence Records, Stamps, and Workflow Events | Reconstructable decision and activity trail |
Product mapping
Scaled Agents is a provider-agnostic, customer-managed AI Worker Governance Control Plane. It connects ownership, approved scope, Toll Gates, accountable Human Review, Runtime Permits, Action Broker mediation, Evidence, monitoring, response, recovery, and lifecycle controls. Customers control their instance, data, configurations, integrations, governance decisions, production-readiness decisions, and operational accountability.
Scaled Agents supports governance records, review paths, evidence organization, and customer-managed control-plane operation. It does not certify compliance, provide legal or audit conclusions, approve customer production use, or replace accountable customer reviewers.
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