Public MVP - Updated June 2026 - Governed AI worker planning, Advisor paths, and portal previews are informational until production access is separately approved.

Human-Led, AI-First guidance

Human-Agent Operating Model

A six-part Scaled Agents model for turning AI ambition into governed work redesign.

Context

Use this guidance to plan before scaling

This page supports education, planning, and operating model decisions. It connects the public approach to the library, readiness assessment, and human advisor path without duplicating practitioner templates.

  • Pick the business outcome and human owner before selecting tooling.
  • Map current work visibility, handoffs, decisions, systems, data, and rework.
  • Choose an implementation path and complete the linked practitioner artifacts.
  • Define governance, evidence, escalation, measurement, and lifecycle boundaries before scaling.

Operating model

Scaled Agents point of view

These pages explain the approach. The library holds the copyable artifacts, maps, AI Worker support notes, and review questions.

Align

What business outcomes matter, who owns the transformation, and how will success be measured? Typical users: Executive sponsors, transformation leads, business owners. Outputs: Strategy charter, value map, sponsor model, KPI tree, portfolio scorecard.

Discover

How does work actually happen today, and where can AI Workers create measurable value? Typical users: Process owners, team leads, product and program managers, transformation teams. Outputs: Work visibility maps, persona journeys, friction logs, opportunity backlog.

Design

How should humans, AI Workers, agents, systems, and decision rights work together? Typical users: Product managers, solution leads, architects, operations leaders. Outputs: Fit matrix, human-agent workflow blueprint, RACI, solution pattern, role design.

Govern

What boundaries, controls, approvals, and escalation paths are needed before scaling? Typical users: Risk, compliance, security, operations, business owners. Outputs: Commit boundaries, Agent Passport, registry, risk tiers, runtime governance.

Adopt

How do teams change habits, roles, rituals, and manager behavior? Typical users: Managers, change leads, enablement teams, people teams. Outputs: Role enablement plan, nudge plan, manager guide, ritual redesign, usage playbook.

Evolve

How do we measure, improve, reuse, scale, pause, or retire AI Workers and patterns? Typical users: Transformation office, product owners, operations leaders, governance teams. Outputs: Experiment loops, performance reviews, lifecycle reviews, pattern capture, retirement checklists.

Planning artifacts support education and readiness decisions. They are not legal, compliance, security, or production approvals.

Path

Move from education to implementation planning

Use the sequence below to decide whether your next step is self-guided library work, Create a Scaled Agent, or a human advisor conversation.

1. Orient

Review the operating model and define the business outcome, human owner, and decision boundary.

2. Prepare

Use readiness and library artifacts to map workflows, AI Worker fit, governance needs, and evidence gaps.

3. Route

Continue with Create a Scaled Agent, Portal Sign In, or Human Advisor support based on readiness and risk.

Readiness

Keep the conversation grounded in ownership, evidence, and adoption.

Human-Led, AI-First planning should clarify who owns the work, what AI Workers may do, what must be reviewed, and how the organization will measure value and risk over time.

Ready to choose the next path?

Start with the readiness assessment or route to a human advisor when the operating model, risk posture, or implementation path needs specialized review.

Public MVP - Scaled Agents™ Client Portal preview remains informational until production access is separately approved.